The 21st century is characterized by pace of change. In business especially, high competition, application of information technology have created the need for organizations to respond rapidly to market demands. What was needed to be a skilled person in 19th century society differs dramatically from the expertise needed to be a well-educated and capable 21st century citizen. Therefore, it is imperative that we equip companies (business or development) with 21st century skills to enable it to navigate the challenges of a globalized society and an increasingly knowledge based, highly competitive market.
Corporate Governance
- Identify what makes best practice boards
- Drive positive board culture
- Evaluate and mitigate risks
- Maximize opportunities
- Ensure successful succession plans
- Manage a board in a crisis
Project, Program and Portfolio Management
- Understand the role and importance of the project lifecycle
- Identify where and how to use key knowledge areas
- Share experiences with other delegates of real-world projects
- Learn how to improve project success
- Understand how to improve personal, team and organizations performance in projects
Market Research
- Specific needs and of potential customers or clients
- Buying patterns and purchasing history of current and potential customers
- Advertise products or services more effectively
- Understand market trends to determine the best direction to go with current and future products and services.
Monitoring and Evaluation
- Gain a broad understanding of Monitoring & Evaluation
- Learn a World Class framework for M & E
- Learn how to select indicators
- Learn how to set targets and monitor them
- Develop M & E specific skills
- Acquire practical tools for M & E implementation
Customer Service
- Handle difficult customers and situations
- Make the most of every customer contact
- Develop customer loyalty
- Feel confident in any customer situation
Personal Development
- Develop “goal focus”
- Communicate clearly and confidently
- Intelligently manage other people, and effectively prioritize work
- Confidently manage conflict and handle even your most difficult people
- Self-motivate with a positive mental attitude and to easily handle your stress
- Inspire others and create a positive and productive atmosphere
Change Management
- Deeper appreciation of the challenges of change management
- Exposure to the tools and techniques of change management
- A personal commitment to make wise and effective change initiatives
IT Governance
- Understand why IT Governance matters
- Learn about World Class IT Governance standards and frameworks
- Learn how to plan and implement your IT governance project
Comments are closed.